What to include in a support request

When submitting a support request, include as much relevant information as possible so the Qodo Support team can investigate faster.

Please include:

• The area related to your request, such as IDE, Code Review, CLI, Context Engine, User Portal, Account & Billing, or Other
• A clear description of the issue and what you expected to happen
• Any error messages, screenshots, or logs
• The approximate time the issue occurred
• Your IDE and version, if the issue is related to Qodo IDE
• The Request ID, if available
• The pull request URL, if the issue is related to Code Review

For technical issues, please submit the request as soon as possible. Qodo keeps backend logs for up to 48 hours for support purposes, so recent reports are easier for the Support team to investigate.

You can also attach files, screenshots, or logs directly to the request.